This casino is the only one that I would seriously have to say that when I go there I have nothing but rudeness and attitude. I will say that I have had one security officer that actually treated us with respect to the utmost when he helped with a issue with my vehicle in the parking lot and didn't leave until he made sure everything was good. I have never stayed at a hotel where their bellhop tells you to push the cart until a comment is made and then decides to do his job. The staff there could use a little more training with kindness to their guest rather than rudeness. A family had entered the room adjacent to ours and made a comment about something being over the mirror in our room. I have also had a situation accure in which I felt was a safety concern. I actually recently fell going down the stairs at which time there were two employees in the stairwell and neither of them made an effort to help or even ask if I were ok. We have stayed in the hotel numerous times, which consisted of our toilet constantely stopping up, ceiling tiles hanging out of place, getting sick after eating at the Den once, getting on the elevator and having it start to go up and the doors still open. I have visited multiple times and every time seems to get a little worse. We will definitely check it out our next Biloxi trip. While we heard great thing about the buffet our timing didn't permit us to try it. The staff was very helpful and was able to direct us to where and what we were looking for. The second floor gambling area, while smaller than some of the casinos in the Biloxi area, offered all the options a casual gambler would want.

The first floor location is somewhat small and cramped and just didn't give us that feeling of wanting to stay. I would recommend that visitors by-pass the first floor casino and go directly to the 2nd floor area. Our meals were very good and came out in a timely manner. Jackie, our server, did a fine job attending to us.our compliments. What a nice venue with great prices!! The Den had a great view of the Gulf with picture windows down the whole side of the restaurant. She did a fine job of explaining the current offers and rewards available for signing up. The staff person, Gabe, made registration very easy. Location of the Players Club (on first floor) was easy to find. Wife and I were very pleased with our visit.

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